As individuals we find ourselves with the need to make choices that help improve and innovate our lives. Whether these choices are private, public or in between we make these choices every day of our lives.
We make these choices under the different roles we play in our lives. Today I am writing about the choices that we make under our role as consumers. As consumers one way we innovate our lives is through the choices we make when we buy a product or decide to pay for a service.
Unfortunately our ability to make some of these choices is being eradicated by corporations that have lost sight of the crucial role consumers play in the ecology of their existence.
These companies have taken steps to design products that alienate the consumer from their right to freedom of choice.
This type of anti-innovative behavior has been around for a while. What is different now is that one of these companies has recently been named as the most innovative company by a mass market business magazine.
How the Consumer is Loosing Their Right to Choose
One of the products by this ‘innovative’ company is a phone that has been locked to one particular phone company. As a result, the consumer ends up with the experience of being alienated from their right to choose which service provider they would like.
The value, and pleasant experience of being able to exercise your right to choose has been taken away from the consumer while the phone company enjoys the peace of mind of knowing that no matter how happy you are with their quality of service, it doesn’t matter - you are stuck - you no longer have the right to choose and like it or not you’re a customer for the life (of the phone).
As a result you may end up with a phone that has a fairly good user experience until you get to the phone service.
The phone represents a question to the consumer - “Is it OK for the corporation to alienate you from your freedom to choose vendors?” You answer the question by deciding to make a purchase or not.
Is it OK for you to loose your right to choose?
Whether you choose to support this type of corporate behavior is ultimately your choice. But as you make this choice, take a minute to understand what making this choice communicates and how this may set up a precedent for other products and services in our markets.
Updates:
A recent discount may make things easier for you to decide - (Hmmm…very convenient)
More about the actual discount - now that it has been formalized
A friend of mine pointed out an article in WIRED magazine. The content is related enough to deserve a link.